Wednesday, September 2, 2009

0

Telecom: Recruitments at MTN for Quality Assurance Office

  • Wednesday, September 2, 2009
  • macpeters123
  • Share
  •  
    MTN offers numerous opportunities to professionals of all nationalities.On our site you will find vacancies for positions being offered.Recruitment proces. MTN offers numerous s will generally take place in the country where the position is located.
    Job Title    Quality Assurance Officer Online (5)
    Department:    Customer Relations
    Location:    Lagos
    Job Description:
        * Effectively execute stated policies and procedures in respect of quality and performance management
        * Routinely monitor transactions performed by process owners to identify non-compliance.
        * Assist in the application of practical performance boosters
        * Participate in day-to-day performance and quality monitoring exercise
        * Assist in facilitating performance review processes ensuring objectivity, precision and promptness
        * Proactively assist in identifying environmental constraints to quality delivery
        * Analyse, summarize and review data; report findings, interpret results and make recommendations
        * Generate relevant reports
        * Perform other task as required by line manager
        * Actively assist line managers in the development of team and individual quality and performance standards
        * Facilitate target setting and performance contract development for all employees
        * Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
        * Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey
    Job Conditions    Normal MTNN working conditions. Minimum qualification is 2.2 or its equivalent
    Reporting To:     Quality Assurance Team Lead
    Required Skills:   
        * 2 years general work experience – preferably within client environment
    Employment Status :    Permanent
    Qualification:        First degree
    This vacancy expires on 9/8/2009
    Click here to apply online

    0 Responses to “Telecom: Recruitments at MTN for Quality Assurance Office”

    Popular Posts

    NgRecruiter - Recruitment Portal, Jobs Nigeria, Vacancies Nigeria

    Subscribe

    Related Posts with Thumbnails