Maersk Group Recruits Claims Regulatory Supervisor

Maersk Group is a worldwide conglomerate.We operate in some 130 countries and have a workforce of some 115,000 employees. In addition to owning one of the world's largest shipping companies, we're involved in a wide range of activities in the energy, logistics, retail and manufacturing industries. Maersk Group is recruiting for Claims Regulatory Supervisor at Container Business, Apapa, Lagos, Nigeria Job Title: Claims Regulatory Supervisor – Container Business, Apapa, Lagos, Nigeria Job Ref: 50731 Job Purpose: To assist the Claims & legal Manager in administration of claims and claims prevention efforts in Nigeria and the Nigeria Cluster. Key Areas of Responsibility: - Responsible for handling all claims matters and insurance related functions - Keeping statistics on settled and pending claims - Co-ordinate documentation for all CIS claims - Liasing with Documentation department in the retrieval of necessary /required documents for pending litigations. Generally: - Ensure that Acknowledgement letters are sent on newly received claims - Providing the necessary documents for Security Agencies according to their request. – Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented. - Ensure that Invoices are attached to Survey Reports before despatch to Finance Department for payment. - Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured. - Ensure prompt and timely update of all claims advice in RKCL. - Attend and execute all enqueries promptly. Especially on – Crisis Management. - Inter and Intra department coordination – (especially with DC and OPS) - Attend to email communications – prompt and effective communication - Handle all Service deliveries including being a support for sales & customer service - Handle customer's complaints and ensure corrective actions are initiated where relevant - Zero defect Account Handling for Global and Strategic Customers - Any other functions given to be handled on a need basis. Decision Making Authority/Approval/Authorization Level: - Correspondance and administration in coordination with the Manager - Follow up and reporting in coordination with the Manager Challenge of the job/problem solving: - High degree of service mindedness required - Developed communication skills required - Administrative skills and patience required - Enhance MNL image with the Line & Area Management and foreign offices to be 'best in class'. Contact with others: a) Internal: - Sales, Finance, Operation and Documentation at all levels. b) External: - Overseas offices, customers. Knowledge & Qualifications: - Superior working knowledge of Excel. - MS Office incl Outlook Training/Special Skills Required: - Overall shipping knowledge. - Communication and probing skills. - Inter Personal skills. Method of Application Application Deadline is 7th April, 2011 CLICK HERE to apply online. Search for high paid jobs here