Thursday, October 20, 2011

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VConnect Nigeria Vacancy for Customer Care/Service Executive

  • Thursday, October 20, 2011
  • macpeters123
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  • VConnect Nigeria Recruits for Customer Care/Service Executive. We are the simplest and most cost-effective way for Nigerian to local business information. We work across the internet, SMS, fixed land and mobile telephone networks. More importantly, we don't charge premium rate to use our service. We are into existence to fill the information gap which existed between customers and their finding products/services in Nigeria. We want to engage a smart, innovative and self-driven person as Customer Care Executive  
     
    Job Title:  Customer Care Executive
     
    Location: Lagos
     
    Responsibilities
    The successful Customer Care Executive will have responsibility for:
    • Providing excellent customer services to all the customers
    • Answering all inbound calls and making outbound calls
    • Responding promptly to Help Desk Inbox emails in a timely fashion and to provide accurate solutions for customers
    • Responding promptly to social media enquiries
    • Taking ownership, handling and resolving customer complaint's
    • Keeping accurate records of customer interactions, enquiries, comments and complaints
    • Communicating and coordinating  with internal departments
    • Communicating ideas and helping find solutions for departmental issues
    • Managing administration duties
    Skills & Specifications:
    • Degree in any discipline
    • Proficiency In Word & Excel
    • Typing Speed: 30w/m
    • Spelling Aptitude
    • Preferred: Hausa Speaking
    Application Deadline
    1st November, 2011

    Method of Application
    Interested candidates should emai CV to: careers@vconnect.com with Subject : Customer Care Executive
    SEARCH FOR HIGH PAID JOBS HERE

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