Crestsol Limited Vacancy : Customer Services Specialist

Crestsol Limited, an integrated technical service organization recruits currently of the position of suitable and qualified Customer Services Specialist. We are duly registered in Nigeria for the provision of value-added products & solutions to the general public (including public and private organizations).

We are recruiting to fill the position of:

Job Title: Customer Services Specialist

Location: Lagos

The Expected Requisite Competencies

(To perform the job successfully, the individual must demonstrate the following competencies)

Personality:

• We expect the individual to possess very good entrepreneurial spirit, warmth, dynamic, with high level of integrity, excellent organizational, planning, and reporting skills;
• He/she must possess strong determination & motivational drive for excellence and can effectively support multiple customers.

Leadership:

• We expect the individual to possess excellent leadership, cooperation, supervision and learning skills with strong problem-solving and decision making skills; the individual must possess sound understanding as well as willingness to develop sound knowledge and understanding of the emerging ecommerce industry in Nigeria and also possess fair understanding of the Nigerian Construction industry.

Aggressively Productive:

• We expect the individual to be consistently persuasive and committed to the logical productive completion of all sales-cycles.
• The individual must be extremely influential among key decision makers and must not accept 'No' for an answer.

Relationship:

• We expect the individual to develop and maintain a continuous level of engagement with its target audience; the individual must constantly aim to create a partnership between himself/herself (Crestsol's representative) and its audience rather than consider the relationship merely transactional.
• This is because clients that feel we respond well to their needs are more likely to continue using our products, services and solutions.
• Additionally, the individual must maintain a constant level of communication with the customer in identifying potential sources of costly problems before they come to head.

Customer Service:

• We expect the individual to effectively manage difficult or emotional customer situations, responds promptly to all agreed commitments to the customers.
• He/she will need to follow through on our commitments.

Interpersonal Skills:

• We expect the individual to maintain strict confidentiality with qualitative listening skills (i.e. listens to others without interrupting) and keep emotions under control.
• He/she must consider and respond appropriately to the emotions and capabilities of different people in different situations; he/she must always respond tactfully and diplomatically; and treats everybody with respect.
• He/she must possess the ability to work well with various skill levels of users/customers.

Oral Communication:

• We expect the individual to speak clearly and persuasively in positive or negative situations; the individual must possess innate skills to make clear and convincing oral presentations to individuals or groups, facilitates an open exchange of ideas that fosters atmosphere of open communication.
• He/she must listen effectively and clarifies information as needed, and must respond very well to questions from the media and others.

Written Communication:

• We expect the individual to express facts and ideas in writing in a clear, convincing and organized manner devoid of grammatical & spelling errors; the individual must possess innate skills to read and interpret written information/data, and effectively present numerical data in easy-to-understand format.
• He/she must possess the abilities to read and comprehend instructions and correspondences, as well as the ability to write correspondence.
• He/she must be socially enabled on Facebook, Twitter, Instagram, Google+, YouTube and BBM.

Teamwork:

• We expect the individual to contribute extensively to building a positive team culture.
• The individual must put success of team above other considerations; he/she must be willing to build high morale and group commitments to goals and objectives, and must support everyone's efforts to succeed.

Ethics:

• We expect the individual to treat all people with great respect and must honour commitments.
• The individual must inspire the trust of others; he/she must work with integrity and ethics, and must uphold organizational values which include consistency at work and arriving punctually for business meetings and appointments.

Professionalism:

• We expect the individual to approach customers/clients and colleagues in a tactful manner; we expect him/her to react well under pressure; treat others with respect and consideration regardless of their (social) status or position;
• He/she must accept responsibilities for own actions.

Strategic Thinking:

• We expect the individual to assist management in formulating effective strategies that are consistent with the business objectives of the organization;
• He/she will help management define strategic objectives, sets priorities and interpret these strategic goals into operational tasks; makes strategic plans with short-term and long-term perspectives while articulating potential threats & opportunities.

Business Tool Proficiency:

• We expect the individual to possess excellent use of relevant working applications such as Project Management tools, Microsoft office Suites; Outlook, Excel, Powerpoint, MS Word, Visio, etc.

Safety and Security:

• We expect the individual to observe all known and unknown safety and security procedure in the course of his/her daily assignments; he/she must report potentially unsafe conditions, and must use organizations' resources - money, equipments, tools and materials properly, appropriately and judiciously.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

• Relevant B.Sc from a reputable university preferably with a second degree (MBA)
• Flair & Passion for customer support services & activities

Others:

• Must have completed NYSC
• Not more than 27 years old
• Minimum of 2 year experience

Salary

Negotiable with respect to qualifications and relevant industry experience

Application Closing Date

10th October, 2015.

How to Apply

Interested and qualified candidates should send their applications and CV's to: careers@crestsol.com stating the applied position as the subject of mail.

 

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Dangote Group Vacancy : Lead System Administrator

The Dangote Group, We are recruiting to fill the position of a qualified Lead System Administrator. We are a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas, Telecommunication, Fertilizer and Steel sector of the economy.

Job Title: Lead System Administrator

Location: Lagos

Business: Refinery

Fuction/Domain: IT Delivery

Project Description

Leads technical support in the areas of computer hardware and software.

Administers, configures, monitors and tests application servers for business and network operations.

Provides suggestions and recommendations for new technology solutions.

Implements end user and application security and monitors storage capacities and performance for applications servers.

Implements and monitors daily data and application server backups, upgrades, and patches.

Monitors the software and hardware inventory

Job Responsibilities

Leads daily system monitoring, verifying integrity and availability of hardware, network and server installations, configuration, systems and key processes, performance, testing, and verifies completion of scheduled jobs such as backups, restores, and patches;

Serves as a subject matter expert on major IT environment upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations.

Provides input and recommendations on new potential technology

Desired Qualification/Preferred Competencies

Microsoft Windows & Office desktop environment is required to ensure a strong foundation in the customer's environment and ability to document systems engineering efforts.

Microsoft SQL Server 2005/2008R2/2012, SQL Server Integration Services and SQL Server Reporting Services (SIS, SSRS); Oracle 10g/11g a plus Microsoft Windows Server 2008 and higher and Microsoft IIS6 or higher,; Windows 2008 R2, Windows 2012 and IIS 7.5 preferred Microsoft .NET 2.0+ application (ASP.NET, Windows, Windows

Application Closing Date

23rd October, 2015.

Method of Application

Interested and qualified candidates should:

APPLY HERE

 

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Etisalat Nigeria Vacancy : Graduate Analyst, Roaming Service

 

Etisalat Nigeria is currently recruiting for the positions of Roaming Service and seeks the services of a Graduate Analyst. Our vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Analyst, Roaming Service 

Location: Lagos

Job Summary

• Assist in monitoring the implementation of all roaming agreements and ensure roaming issues are resolved within agreed time lines

Principal Functions

• Follow up with roaming partners to ensure proper implementation of all agreements on interconnect issues
• Liaise with the Etisalat switch unit concerning connection of interconnect partners with Etisalat
• Collate, analyse and interpret data on the dimension of air traffic between Etisalat and the various operators
• Monitor data on call traffic from and to each network
• Ensure proper implementation of all necessary adjustments required on switches based on traffic data
• Liaise with the Legal team to ensure the partners draft roaming agreements are reviewed within agreed time lines.
• Participate in the test running of roaming services and document results for the attention of Manager, International Roaming.
• Analyse data on the dimension of air traffic between Etisalat and the various operators
• Escalate and document possible problems that may be experienced from call data information.
• Prepare periodic reports for the attention of the Manager, International Roaming.
• Perform other duties as assigned by the Manager, International Roaming.

Educational and Experience

• First degree or equivalent in a relevant discipline.
• One year post NYSC relevant work experience.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidate should:

Click here to apply online

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Flour Mills of Nigeria Plc Jobs : Power Plant Operators

 

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: Power Plant Operator

Location: Nigeria

The Job

• Responsible for the continuous monitoring and operating of the steam turbine and the diesel generating plant via the local DCS.
• Responsible for safe operation and synchronizing of both systems as and when the necessity arises
• Be able to identify problems from data presented on DCS

Qualifications

• OND in Engineering
• Minimum of 2 years relevant experience.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online 

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Etisalat Nigeria Vacancy : Graduate Engineer, Fixed Transmission

Etisalat Nigeria's vision is not limited by matter or distance and we currently seek the services of a qualified  Graduate Engineer for Fixed Transmission. We are a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Engineer, Fixed Transmission

Location: Abuja

Job Summary

• Provide necessary support towards the proper integration of new backbone, access and leased transmission links including copper, microwave and OFC media.

Principal Functions

• Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults.
• Assist in the implementation of preventive, corrective and configuration orders/change request work order in line with the work order/change request process
• Escalate inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission links faults; follow up with vendors and third party service providers to ensure these faults are resolved within defined SLA
• Ensure transmission operation work undertaken by vendors/service providers meet Etisalat specifications and ensure adherence to SLAs with vendors (Interconnect Partners, Transmission link providers)
• Assist in managing the performance and availability of backbone and access transmission service systems/service deployed - radio/microwave/OFC as well as interconnect links
• Keep and maintain comprehensive sets of records for all transmission links
• Ensure all security and network integrity documentation is completed and adhered to
• Prepare and compile report on the transmission of leased, backbone and access transmission links in light of the SLAs
• Assist in conducting routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
• Perform any other duties as assigned by the Manager, Fixed Transmission HLS.

Educational Requirements

• First degree or equivalent in Electrical Engineering

Experience, Skills & Competencies

• One (1) to two (2) years post NYSC work experience
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications
• Problem Solving
• Personal Effectiveness
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

 

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British Council Nigeria Vacancy : Graduate Customer Service/Examinations Assistant

The British Council, the world's leading cultural relations organization is currently set to recruit for the positions of a Graduate Customer Service/Examinations Assistant. We creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position of:

Job Title: Customer Service/Examinations Assistant

Region: SSA

Location: Abuja

Department: Exams, Nigeria

Pay Band: 2/J

Reports to: Assistant Country Exams Manager

Purpose of the Job

• To support the achievement of country plan objectives in Nigeria by delivering customer services and examinations administration support.
• To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.

Context and Environment

Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four areas: Schools, Professional/Vocational, and Tertiary on behalf of UK institutions and IELTS. In 2014 -15 we delivered 89,000 exams to 47,000 candidates. The Nigeria team comprises 31 people, 18 are based mainly in Lagos with 8 in Abuja and 5 in Port Harcourt.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

The post holder will be part of a team of 8 in Abuja who deliver customer service and administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will assist the delivery of exams in Abuja in addition to being a key member of the customer services team.

Accountabilities and Responsibilities

(including people management and finance)

• As Examinations/Customer Service Assistant the post holder will be line managed by the Assistant Country Exams Manager.
• Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams and other examination boards.
• Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.
• Reliability: to ensure examinations are delivered securely according to board requirements

Main Duties

Customer services:

• To provide services that support British Council examination candidates.
• Front desk is always manned during operational hours
• Visitors are attended to immediately and appropriately
• Phone enquiries answered within 45 seconds of first ring
• Email enquiries are attended to promptly and escalated from regional email centre as per agreed service level agreement
• Payments are collected, receipts issued and accurately posted on the system
• Daily / weekly balanced reconciliations are completed and "parked" on the financial system and spreadsheet.
• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• Provide support/assistance to the Exams Team on all aspects of Customer Service and Exams administration
• Use the E-Africa website as the single authoritative source of information for all enquiry handling
• To provide administrative support in the delivery of exams, workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)
• All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.
• Information about the full range of British Council products and services is clearly and confidently articulated to customers, encouraging customer engagement and cross-selling
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• Regular communication and working is maintained with back-of-house teams

Examinations Administration:

• Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties. This includes exams data entry, post-despatch, assisting with session planning/implementation and examination invigilation.
• Supporting Exams Officers in venue staff monitoring and training.
• Conducting venue and school inspections.
• Supporting the wider British Council activities such as workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)

Information Knowledge Management:

• Manage information created and received in compliance with the Council's information management standards, policies, the UK Data Protection Principles and local legislation.

Other Duties:

• To assist with market testing of venues and other suppliers.
• Assisting with data collection for marketing purposes.
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• To assist with any other duty examinations management deem necessary.

Key Relationships

• Internal: Customer service team, Abuja Exams team, Country Exams Manager, Deputy Country Exams Manager, Assistant Country Exams Manager, Head of Marketing, IELTS Administrator, Assistant IELTS Administrator, Training Manager, Customer Service Manager, Regional Sales Managers, Centre Manager Port Harcourt, Exams Officers in Lagos and Port Harcourt, Customer Service Staff Nigeria, Finance Manager Nigeria, Schools and Project Managers etc
• External: Enquirers, Examination candidates, Venue staff, Venue suppliers, Representatives of Schools, IELTS Examiners.

Other important features or requirements of the job

(e.g. travel, unsocial/evening hours, restrictions on employment etc)

• IELTS tests are usually held on Saturdays and Sundays and some early evenings. Professional and vocational examinations are also occasionally held on Saturdays. Rostered working on Sundays and some evenings is required. Travel to administer/monitor IELTS tests in centres outside of Abuja is required.
• Test deadlines are absolute; therefore, out of office hours working may be required to meet these deadlines. Travel to administer/monitor examinations in centres outside of Abuja may be required. Overnight stays and weekend working may be required. Flexible working hours during peak periods (May/June & November/December) for CIE, ACCA, University of London etc is required

Person Specification

Qualification

• Completed secondary education to 'A' level standard or equivalent. (essential)
• University Degree in any subject. (desirable)
• BTEC Examinations Administration Level 1. (desirable)

Assessment Stage:

• Short listing

Experience

• Dealing with customers and enquiries in a service environment and providing service within quality standards. (essential)
• Working quickly and accurately to tight deadlines. (essential)
• Experience of administering examinations. (desirable)
• Experience of managing/supervising a group of people to achieve a specific purpose.(desirable)

Assessment stage:

• Short listing and Interview

Skills and Knowledge
Essential

• Ability to use Microsoft Office Word and Excel. (essential)
• Ability to read and write in English at C1/IELTS 7.0/CAE level. (essential)
• Customer service level 1 (essential)
• Knowledge of the education and qualification systems in the UK and Nigeria. (desirable)

Assessment stage

• Short listing

Behaviours

• Connecting with others (essential)
• Working together (essential)
• Being accountable (essential)
• Creating shared purpose (essential)
• Connecting with others (essential)
• Shaping the future (essential

Assessment Stage:

• Interview
• These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

Application Closing Date

24th September, 2015.

How to Apply

Interested and qualified candidates should:

Click here to apply online

 

Read to Apply