Telecom: Recruitments at MTN for Quality Assurance Office

MTN offers numerous opportunities to professionals of all nationalities.On our site you will find vacancies for positions being offered.Recruitment proces. MTN offers numerous s will generally take place in the country where the position is located. Job Title    Quality Assurance Officer Online (5) Department:    Customer Relations Location:    Lagos Job Description:     * Effectively execute stated policies and procedures in respect of quality and performance management     * Routinely monitor transactions performed by process owners to identify non-compliance.     * Assist in the application of practical performance boosters     * Participate in day-to-day performance and quality monitoring exercise     * Assist in facilitating performance review processes ensuring objectivity, precision and promptness     * Proactively assist in identifying environmental constraints to quality delivery     * Analyse, summarize and review data; report findings, interpret results and make recommendations     * Generate relevant reports     * Perform other task as required by line manager     * Actively assist line managers in the development of team and individual quality and performance standards     * Facilitate target setting and performance contract development for all employees     * Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.     * Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey Job Conditions    Normal MTNN working conditions. Minimum qualification is 2.2 or its equivalent Reporting To:     Quality Assurance Team Lead Required Skills:        * 2 years general work experience – preferably within client environment Employment Status :    Permanent Qualification:        First degree This vacancy expires on 9/8/2009 Click here to apply online